Shipping policy

Thank you for shopping with BrightCanyon. We are committed to delivering your order quickly, safely, and reliably.

Order Processing

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Free Worldwide Shipping

We proudly offer FREE worldwide shipping on every order. No minimum purchase is required.

Estimated Delivery

Estimated delivery time is 7–10 business days after your order has been shipped. Delivery times may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active.

Customs & Duties

International orders may be subject to customs duties or import taxes imposed by your local authorities. Any applicable fees are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase. BrightCanyon is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and provide a replacement or refund when appropriate.

Contact Us

BrightCanyon
770 Av. Halpern
Dorval, QC H9P 1G6
Canada

Phone: (800) 728-3277

Email: support@brightcanyon.store